FAQS

About the gym

How do I book a place at a class?

All our classes are booked through the members area of our website or on the Membr App.

Are there changing facilities and lockers at The Gym Club?

We have men’s and women’s changing rooms with high-powered showers, toilets and lockers. A padlock bought from one of the vending machines can secure the lockers.

Will I be shown how to use the equipment?

All new members get the option to attend free half hour group induction where our highly skilled trainers demonstrate how to use all the equipment.

Does The Gym Club have WIFI access?

Sorry, due to limited Broadband width locally we are unable to offer this.

Do members have to pay for a fitness programme?

Our personal trainers can create a programme tailored to your ability and goals, speak to a personal trainer directly to arrange a free personal trainer trial or email info@thegymclub.com

About the membership

Is there a joining fee?

If a joining fee is chargeable it will be clearly stated on the ‘prices’ page of website.

Can I trial The Gym Club before joining?

Yes – please contact us for a free day pass or call in for a tour of our facilities.

Will I be issued with a membership card?

No, you’ll be issued with a unique PIN number that you can use to access The Gym Club via the entrance keypad.

Can I freeze my membership?

Yes for a maximum of 3 months. Please email info@thegymclub.com or ask a member of staff to initiate.

Can I share my PIN number with somebody else?

No. Your PIN number is unique to you. It is important for the safety of our members that no one other than the assigned member uses their PIN number. CCTV monitors our entrance area. If you are found to have let someone else use your PIN number your membership will be cancelled immediately.

Is it possible to change my direct debit date?

Yes, our direct debit partners Harlands services can sort this out for you. Give them a call on 01444 449166.

I haven’t received my PIN yet – what can I do?

Your PIN number is generated automatically when you join and is emailed to you.
Have you checked your spam and junk folders? If that doesn’t work, please contact the club via e-mail in the ‘Contact Us‘ section of the website.

I don’t have a direct debit account does The Gym Club accept cash?

Sorry, no. We only accept direct debit payments.

Is The Gym Club website safe?

Yes, absolutely. The membership application form on the website is secure, all details are fully encrypted and your personal details are kept private.

Can I pay upfront for one year?

No – sorry. We don’t do that.

What do I do if my PIN doesn’t work?

Our PIN system is designed to be reliable. However, if you do run into problems you can use the intercom in reception and one of our friendly staff will come out and help you.

Does The Gym Club offer student discount?

No. Our prices are as low as possible and rely on all members being equal.

When does the first month’s payment come out of my bank?

Your first payment will be processed upon joining. It includes the joining fee if applicable and first month’s payment. Future payments will be debited one month from the day of joining. If joining a club before it opens, the first payment will be linked to the opening day of the club.

How do I cancel my membership?

We employ a company called Harlands that administers our memberships, all cancellation requests are handled by them. To cancel your membership you must email c.service@harlandsgroup.co.uk with the following information: Full name, postcode and membership number. Please be aware that a minimum 7 working days notice is required to cancel your membership and Direct Debit.