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Terms and Conditions

MEMBERSHIP TERMS & CONDITIONS

PRINCIPAL TERMS

  1. You cannot transfer this agreement to anyone else
  2. This is an Agreement between you (the Member), and The Gym Club Bridgnorth
  3. By completing the joining process on our website or in club and becoming a Member of The Gym Club Bridgnorth, you are accepting all the terms and conditions in this Membership Agreement. You should only join if you have read them and accept them.
  4. Gym Club Rules: the rules governing your conduct as set out on our website at: https://www.thegymclub.com/club-rules/

Starting your Membership

1. Our joining process is an online process this can be done from home or in club reception. Full membership prices and options can be found on our website (https://www.thegymclub.com/prices/), to be selected by you as part of the joining process. By completing the online joining process and becoming a Member of The Gym Club Bridgnorth, you are accepting all the terms and conditions in this Membership Agreement (insofar as they are applicable). You should only join if you have read them and accept them.

2. This Membership Agreement starts once you have accepted the terms during the online joining process. By accepting the terms, you are agreeing to pay any applicable Joining Fee, Membership Amount and Monthly Membership Amount.

3. You agree to comply with the Gym Club Bridgnorth Membership Rules, and you agree to use the gym facilities and equipment in the proper manner. You must consult a member of staff if you are unsure. We are not liable for any injury you suffer through the incorrect use of our equipment or facilities.

4. You confirm that you are at least 16 years old.

5. You will be liable for any damage caused to our equipment or facilities through your negligent use.

6.You agree to tell us immediately of any changes to your personal details, including contact information; this should be done in the online Member Area, or you can do this in person at reception.

Member health agreement declaration

You warrant, declare and acknowledge that:

The information given by you in entering this agreement is correct and will be relied upon by us.

Our staff, agents and subcontractors are not medically trained, and should you have any concerns with your health and fitness you should seek independent medical advice before engaging in any physical activity on our premises. All health information given at time of joining is correct.

To the best of your knowledge and belief, you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, well-being or physical condition. Further, that you will advise us immediately should your health or vulnerability to injury change.

You are primarily responsible for your health and wellbeing, but we at The Gym Club Bridgnorth are concerned that you enjoy our facilities safely. To that end we consider that we should expect the following of each other.

From us:

• Whilst we will respect your decision over your training regime, we reserve the right to ask you not to exercise beyond what we reasonably believe to be your personal ability.

• We shall endeavour to maintain a safe environment for you to enjoy your exercise.

• We shall endeavour to ensure that our fitness trainers and staff are qualified to fitness industry standards.

• We shall always keep confidential any information that you give us regarding your health.

If you are a wheelchair or disabled user, we require you to have an induction to ensure your safe use of our facilities and equipment.

Using the gym

You are entitled to access and to use the gym defined by your Membership until termination or suspension of that Membership pursuant to this Agreement. 

We will make reasonable endeavours to communicate to you in advance if we are unable to make available to you the rights and privileges of Membership.

DIRECT DEBIT FEES AND CHARGES

  1. The first month’s membership fees are collected from you by us either by Debit / Credit card at time of purchase
  2. If you are looking to upgrade your membership there may be an admin fee charged at the point at which you upgrade.
  3. Your second payment for monthly membership fees only will be collected one month after you joined. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
  4. pay Harlands [I1] on demand an administration fee of £25. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.[u2] 
  5. You agree to advise us immediately of any change to the Members Details provided.
  6. Your membership can be on ‘freeze’ for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. Freeze will start from your payment date. Please be aware this must be actioned at least 7 working days prior to your payment date. (This can only be extended with written permission from The Gym Clun Bridgnorth management due to ill health or injury.)

DIRECT DEBIT PRICES

  1. From time to time we may need to increase the price of membership. We will give you at least 1 full months’ notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.

TERMINATION

MONTHLY DIRECT DEBIT MEMBERSHIPS

  1. You may terminate your membership at any point by cancelling your membership by ringing Harlands directly or by enquiring at the front desk in reception.
  2. We only accept written cancellation requests.
  3. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

MONEY BACK GUARANTEE

  1. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used commencing from the first day after joining.

Payment

Changing your Membership

  1. When your Membership is frozen, your PIN number will be deactivated.
  2. If you wish to unfreeze your membership before your direct debit date, you will need to make a payment for the following month to reactivate your PIN.
  3. If you have a discounted Membership and your Membership is terminated, you will waive the right to the discount and pay the advertised Membership Amount or Monthly Membership Amount if you later choose to re-join The Gym Club Bridgnorth.

PIN ABUSE POLICY

  1. Your PIN can only be used by you: Your PIN is issued solely for your use, as your membership is personal to you and only covers your use of a gym. You are responsible for keeping your PIN confidential at all times.
  2. Use of PIN numbers is monitored: In the interests of the safety and security of all our members, use of PIN numbers and access is monitored and individuals using PIN may be asked to provide proof of identification.
  3. What we will do if we think your PIN has been misused:

Should we believe that your PIN has been used by another individual or individuals we may (at our discretion) decide to conduct an investigation. If we do so we will: (a) inform you, via email, that we believe your PIN has been used by another individual or individuals and we may ask you to provide us with reasonable assistance to investigate the matter; and will change your PIN.

If your PIN is misused again, we will change your PIN and ask you to change the password on your member account.

If your PIN is misused for a third time and we believe that you are providing your number to another individual your membership will be terminated.

Ending your Membership

  1.  You have the right to cancel this Agreement within 14 days from the start of the Agreement without giving any reason, but you must let us know you wish to do so within the 14-day period. You may email us at info@thegymclub.com using the email that you used during the joining process and the unique personal identification number (PIN) or membership number (that you were sent), or you may use the cancellation form in person within the gym. We only accept written cancellation requests.
  2.  In case of dispute you must show that you cancelled the Agreement in accordance with the cancellation terms, but for these purposes it will be sufficient to show that you sent your communication concerning your exercise of the right to cancel before the cancellation period had expired.  
  3. If you cancel your Membership within the 14-day period, proportionate charges will be due. We will refund to you any Joining Fee, Membership Amount and Monthly Membership Amount you have paid us, but the refunded amount will be reduced by an amount in proportion to the number of days between the start of your Membership and the date you communicated to us that you wanted to cancel. Refunds will be made no later than 14 days after the day on which we were informed about your decision to cancel and will be made using the same means of payment you used for the initial transaction.
  4. After the 14-day cancellation period you may terminate your Membership at any time by cancelling your membership directly with Harlands or by requesting a cancellation format gym reception.  No refunds will be given for unused billing periods.
  5. We will terminate this Agreement and your Membership with immediate effect if you do not pay any applicable Membership Amount or Monthly Membership Amount when it falls due.
  6. We may terminate this Agreement and cancel your Membership with immediate effect on notice to you if you breach any of the Gym Membership Rules. In this event you will no longer be able to access any of our facilities and we will not give any refund.
  7. If we do not terminate your Membership if you breach any of the Gym Membership Rules, or if we give you extra time to pay Monthly Membership Amount when it falls due, that will not prevent us from subsequently enforcing the terms of this Agreement.
  8.  We may assign the benefit of this Agreement and our rights to a third party provided we give you notice and your rights under this Agreement will not be prejudiced.
  9. We consider the safety of our members and our staff to be paramount. We reserve the right to refuse any application for Membership or terminate an existing Membership where we consider that that Membership may pose a risk to the health and/or safety of other members or staff. If this happens, we will notify you of this and refund all unused Monthly Membership Amount.

GENERAL TERMS & CONDITIONS

MISCELLANEOUS TERMS

  1. You agree to comply with the Rules of Membership which are displayed in club reception and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
  2. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
  3. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
  4. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
  5. There may be occasions where we have to cancel or change a class. We will do our best to let you know of such changes in advance of them taking place, unless the problem is urgent or an emergency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
  6. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
  7. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with The Gym Club Bridgnorth.
  8. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
  9. This agreement is governed by English Law.
  10. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.
  11. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.
  12. • Personal Training Sessions: sessions booked by you directly with an independent self-employed trainer which do not form part of this agreement and are not provided by The Gym Club Bridgnorth and are subject to a separate agreement between you and the individual.
  13. We may, with reasonable notice and at our discretion, close our premises for reasonable periods of time to carry out maintenance, repairs, refurbishment, cleaning or for other reasons outside of our control, including at least 2 days a year for necessary maintenance or other work. We will endeavour to reopen facilities as soon as is reasonably possible in these circumstances. You agree that you will not be eligible for any refund for the temporary interruption in services during the period.

INFORMATION ABOUT US

  1. If you have any questions or if you have any complaints, please contact us. You can contact us by e-mailing us at info@thegymclub.com
  2. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to The Gym Club Bridgnorth at info@thegymclub.com We will confirm receipt of this by contacting you by email.

YOUR PERSONAL INFORMATION

Managing your permissions and data

  1. There are certain email and email communications which it is necessary for us to send to all members, in connection with their Membership. In order to do so we will process your personal data for the purposes of performing our contractual obligations to you under the terms of your Membership. If you opt out of these communications we cannot be held responsible for any loss incurred by you not receiving gym-related communications. All processing of your personal data will be in accordance with our Privacy, CCTV & Cookie policy, available at: https://www.thegymclub.com/
  2. For the safety and security of you, our other members and our staff, and for associated purposes of crime prevention and detection, we operate 24-hour CCTV security on the gym premises. The images will be captured, processed and retained in accordance with our separate Privacy, CCTV & Cookie policy, available. Access to such footage will also be governed by the provisions of that policy.
  3. We will securely store recorded CCTV footage in accordance with our privacy policy which is available at https://www.thegymclub.com/
  4. Membr will securely store personal data including membership information which is available at: https://membr.com/privacy-policy/

Additional services

  1.  Personal Training Sessions do not form part of your Membership Agreement and the Terms & Conditions of this Agreement will not apply to them. You should be aware that if you enter into any agreement for “additional services”, you are entering into an agreement with those individuals and not with us. 
  2. We do not accept any liability for any losses, damage, personal injury or other loss caused by any negligent act or omission of those providing the “additional services” which are specifically excluded from the Membership Agreement and We do not accept any responsibility for the same save where precluded by law.
  3. We may provide induction services or personal reviews of your training needs. Such services are provided without additional charge. 

Other clauses

  1. Only you, the person named in the online joining process, can benefit from this Agreement.
  2.  If any of the terms of this Agreement are invalid, unenforceable or illegal the remaining terms can still be enforced.
  3. The Gym Club Bridgnorth, employees and subcontractors are not liable for any loss, damage or theft of any of your property that you bring onto any of our premises. If such loss, damage or theft is caused by the negligent acts or omissions of The Gym Club Bridgnorth or its agents, employees or subcontractors, our liability to you will be limited to £500.
  4. We may make reasonable changes to the Gym Membership Rules and the Membership Agreement at any time. It is your responsibility to check online at regular intervals for changes to these documents.
  5. This Agreement is governed by the law of England and Wales.
  6. You should print a copy of this Agreement for future reference.
  7. The Gym Club Bridgnorth will keep all personal data in a relevant filing system according to the General Data Protection Regulation 2018.
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Important Message Regarding Covid-19

Booking System

We are not operating an online booking system, access will be as normal.

This is because the square footage of The Gym Club and the quantity of equipment is very large compared to the membership base. In accordance with the government guidelines we must be able to maintain safe social distancing. We calculate we can accommodate 50 people on the gym floor maximum. There has never, even on the busiest of days, been that many people on the gym floor, so we do not envisage any issues in having access as normal. The system knows exactly how many people are in the gym so we can easily monitor the situation. If social distancing does become problematic, we do have an automated booking system that we can switch on, that operates through the existing app.

Air Conditioning

The Gym Club’s air conditioning system is designed for purpose. The building is fully airconditioned throughout. The air is HEPA filtered as it is cooled/heated. In addition there is a separate fresh air in and extract air out system in every individual area/room of the gym. So you can be assured that the air is getting regularly replaced with fresh air all the time.

Changes in the Gym

  • To facilitate social distancing, we have reduced the number of cardio machines and equipment available for use. Please be mindful if other members are waiting to use machines and equipment.
  • We will be offering a reduced timetable of Indoor Group Exercise classes.
  • Indoor Group Exercise classes will have restricted numbers to allow for social distancing.
  • One way entry and exit systems are in place, please look for signage.
  • There are increased hand sanitiser stations and cleaning stations, please use regularly.
  • We have introduced Audio notices regarding hand washing, sanitising equipment and social distancing.
  • The gym will close one hour earlier every night, so we can deep clean using Electrostatic Spray Gun.
  • In the changing rooms the locker availability will be restricted to just a few spaced out. Shower facilities will be open if required but social distancing must be observed. If you can, we encourage people to change before coming to the gym and shower at home.
  • The café area has removed to make room for equipment.